Placing an order with Soul Surf & Skate indicates you have read and agree to these terms and conditions:
Delivery
All orders over $150 receive free shipping
All orders under $150 in value will have a standard charge of $10 including rural deliveries.
We currently do not ship outside of New Zealand.
Please allow from 2 - 4 days to receive your order.
We don’t deliver on public holidays and after 5.30pm as freight companies don’t operate at these times.
At busy times or when special packaging is required, it may leave the next day.
ITEMS PURCHASED OVER THE WEEKEND AND ON PUBLIC HOLIDAYS WILL BE SHIPPED THE FOLLOWING NORMAL WORK DAY.
We will always endeavour to get your order out as quickly as possible.
Prices
Prices on this website are in New Zealand Dollars and include GST of 15%. All are correct at time of publication, however we reserve the right to alter prices for any reason. All prices, expect those listed as sale pricing, represent the full retail price of the product as suggested by the manufacturer or supplier or as estimated by Soul Surf & Skate.
Stock Availability
We have an integrated online and physical store stock management system and all stock listed on our online store is also available instore. However, in the unlikely event that our stock levels displayed online are not accurate and we are unable to supply immediately we will ring you to organise an exchange or a refund straight away.
Footwear Sizing
All footwear is listed in US sizes unless otherwise specified on the website.
Payment
Credit card payments are through Windcave – one of NZ’s leading credit card payment providers. All Afterpay payments are facilitated by Afterpay and are independent of Soul Surf & Skate. When signing up to use Afterpay, you agree to the Afterpay terms and Conditions, and any disputes relating to your Afterpay payments are between you and Afterpay.
Order Cancellation
Once an order has been made it cannot be cancelled. If you have ordered the wrong size, please email us soulsurfskate@xtra.co.nz or call us during business hours on (03) 6844 844.
Returns and Refunds
If you change your mind about a purchase from us, we will refund the purchase price for an online store credit, subject to the following conditions:
- Item(s) must be returned within 14 days of purchase with the original receipt
- You must provide your name and address
- Sorry we do not do returns or exchanges on swimwear
- NO RETURNS or EXCHANGES on any DISCOUNTED or SALE ITEMS
- The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached
We reserve the right to refuse the return if there are signs that the item has been washed, worn, damaged or it is not up to saleable quality.
With the online store credit. We will email you with your credit code, which is in the form of a gift card.
Please send your returns back to us at:
Soul Surf & Skate
279 Stafford St
Timaru 7910
within 14 days after receiving your order.
The cost of returning the item back to us, is the customers expense.
We highly recommend using a courier company that will track your item, as it is not our responsibility if the returned item fails to make it to us.
Any queries please email us anytime at soulsurfskate@xtra.co.nz
Faulty Goods
If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price, or providing a replacement product, provided the item is returned within 14 days & with proof of purchase.
Policy Changes
Any changes to this policy will be posted here.